Returns

We want you to be completely satisfied with your OliviaVanFoxFace (OVFF) purchase. If you have any concerns about your order, please carefully review our returns policy below:

1. Eligibility for Returns:

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be in their original condition, unworn, unwashed, and with all original tags attached.

2. Initiating a Return:

To initiate a return, please contact our customer support team at support@ovff.com with your order number and a brief description of the issue. We will guide you through the return process and provide you with a return authorization.

3. Return Shipping:

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping method to ensure the safe return of your items.

4. Refund Process:

Upon receiving your returned items and inspecting them, we will process your refund within 5-7 business days. Refunds will be issued in the original form of payment.

5. Exchanges:

At this time, we do not offer direct exchanges. If you need a different size or item, please return the original item following the process above and place a new order for the desired item.

6. Damaged, Defective, or Incorrect Items:

If you receive a damaged, defective, or incorrect item, please contact us immediately at support@ovff.com with photos of the issue. We will arrange for a replacement or issue a full refund, including return shipping costs.

7. Non-Returnable Items:

Certain items are not eligible for return, including final sale items, gift cards, and items marked as non-returnable. Please check the product description for details.

8. Changes to This Policy:

OVFF reserves the right to update or modify this returns policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

Thank you for choosing OVFF. Your satisfaction is our priority, and we appreciate your understanding of our returns process. If you have any questions or concerns, please don't hesitate to contact our customer support team at support@ovff.com.