Returns

 

We want you to be completely satisfied with your JessOliviaFox purchase. If you have any concerns about your order, please carefully review our returns policy below:

1. Eligibility for Returns:

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be in their original condition, unworn, unwashed, and with all original tags attached.

2. Initiating a Return:

To initiate a return, please contact our customer support team at support@jessoliviafox.com with your order number and a brief description of the issue. We will guide you through the return process and provide you with a return authorization.

3. Return Shipping:

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping method to ensure the safe return of your items.

4. Refund Process:

Upon receiving your returned items and inspecting them, we will process your refund within 5-7 business days. Refunds will be issued in the original form of payment.

5. Exchanges:

At this time, we do not offer direct exchanges. If you need a different size or item, please return the original item following the process above and place a new order for the desired item.

6. Damaged, Defective, or Incorrect Items:

If you receive a damaged, defective, or incorrect item, please contact us immediately with photos of the issue. We will arrange for a replacement or issue a full refund, including return shipping costs.

7. Non-Returnable Items:

Certain items are not eligible for return, including final sale items, gift cards, and items marked as non-returnable. Please check the product description for details.

8. Changes to This Policy:

JOF reserves the right to update or modify this returns policy at any time without prior notice. Changes will be effective immediately upon posting on our website.