Faqs

1. What is OliviaVanFoxFace (OVFF) all about?

At OVFF, we're a unique apparel brand and community dedicated to spreading awareness and offering support for mental health, ADHD, Autism, and CPTSD. We use cute animals and meaningful messages to create products that spark conversations, provide advice, and promote understanding.

2. How can I contact OVFF customer support?

Feel free to reach out to our friendly customer support team by emailing support@ovff.com. We're here to assist you with any questions or concerns you may have.

3. How do I place an order?

Placing an order is easy! Simply browse our website, add your favorite OVFF items to your cart, and proceed to checkout. Follow the prompts to enter your shipping information and payment details to complete your purchase.

4. What payment methods do you accept?

We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. Rest assured, your payment information is handled with the utmost security.

5. How can I track my order?

Once your order is processed and shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your package and stay updated on its delivery status.

6. What is your return policy?

We want you to love your OVFF purchase. If you're not satisfied, please review our Return Policy for details on how to initiate a return and eligibility criteria.

7. How does the printing and shipping process work?

With Express Delivery, products are printed and delivered within 2-3 business days in all US states (excluding Alaska and Hawaii). Most orders are shipped within 2-7 business days after the order is submitted.

8. Do you ship internationally?

We now ship to all countries and territories worldwide! Keep an eye out for updates on our expanding international shipping options.

9. Can I customize products or request a specific design?

Unfortunately, we currently do not offer customization services. However, we're always exploring new ideas and designs to add to our collection.

10. How can I stay connected with OVFF?

Stay in the loop by subscribing to our newsletter and following us on social media (@oliviavanfoxface). You'll be the first to know about new releases, promotions, and community events.